You may be able to update your shipping address, depending on your order status.
Before fulfillment
Within 2 hours
The shipping address can be changed as long as no tracking number has been assigned to your order. You can update the shipping address on your order within 2 hours by following the steps below:
Go to your Order History
Click “Change Address.”
Please note that address changes must remain within the same state.
After 2 hours
Address changes may still be possible, but you will not be able to action it from your account.
Contact us via email at [email protected]
Make sure you provide your order number and the new address! ⚠️
Our team will confirm if the change is still possible.
IMPORTANT DISCLAIMERS
Please note that address changes must remain within the same state due to sales tax variations.⚠️
Requests to change the address to a different state will be denied.
Although we'll do our best to accommodate your request, order modifications post-purchase cannot always be guaranteed.
After fulfillment
If your order has already been assigned a tracking number, it means that the shipment is on its way to the courier. At this stage, it is not possible to change the shipping address.
Once your order is in transit, you should be able to customize the delivery by contacting the courier directly.
Visit the tracking page. You can find it in your shipping confirmation email or in your order history.
Look for options such as "Change my delivery".
The following options may be available:
Holding your package at a nearby pickup location
Scheduling delivery for a specific date
Requesting a vacation hold
Updating the delivery address (in some cases)
Please note that these options depend on the carrier, may require creating an account, and could involve additional fees.