If the tracking says your package was delivered, but you haven't received it, don't worry: most packages are found within a few days.
What to do first
Wait up to 5 business days from the "delivered" date. Couriers sometimes scan packages as delivered before the final delivery.
Check around your property, including porches, garages, parcel lockers, and other places couriers consider safe.
Check with your neighbors, the people you live with, and your concierge service, if you have one.
Verify who signed for the package. All deliveries require an adult signature, and the signee's name is usually shown on the tracking page.
Still can't find it?
If the package hasn't turned up, contact us and include your order number and as much information as possible, such as security camera footage around the delivery time. Our team will look into it with the courier.