Orders can be returned to the sender for several reasons, such as damage in transit, missed delivery attempts, or address issues. Here's what happens in each case.
Damaged in transit
If your order was damaged in transit and returned to the sender, we will refund your order. If you would prefer a reshipment, let us know, and we'll check whether it's possible.
Missed delivery attempts and address issues
All deliveries require a signature from an adult aged 21 or older. If the courier can't deliver your package after three attempts, or if the address is incorrect or incomplete, the package will be returned to the sender. In this case, we will refund your order, minus the shipping fees.
Returned by the courier for other reasons
If the courier returned your shipment for a reason on their side, we will refund your order. If you would prefer a reshipment, let us know, and we'll check whether it's possible.
If you notice that your order was returned to the sender and you haven't heard from our team, contact us with your order number, and we'll be happy to assist!